Hiring a car with a driver is one of the most comfortable ways to see Dubai, especially in summer heat or with family. The quality of the service varies, though, so it pays to ask a few clear questions before you pay a deposit.

1. Is the company properly licensed?

Passenger transport and tourism businesses in Dubai operate under licences issued by the relevant authorities. Ask for the company\'s trade licence details and confirm them through official channels if you are unsure. A professional operator will answer without hesitation.

2. What exactly is included in the price?

Ask whether the quote includes the driver, fuel, tolls, parking, waiting time, water and taxes. Compare quotes on the same basis, such as a fixed number of hours or a fixed route, otherwise a cheaper quote may simply include less.

3. Which vehicle will I get?

Request the vehicle type, passenger capacity and luggage space. If you need a specific model, ask for confirmation in writing, and check whether the company can offer a similar replacement if the vehicle is unavailable.

4. Who is the driver?

Good chauffeurs are professional, licensed, speak your language at a working level and know the city. Ask whether drivers are employees of the company and whether they are trained to assist with luggage and families.

5. Is the vehicle insured?

Ask what insurance covers passengers and what happens in case of an accident or breakdown. A reputable operator can explain this simply.

6. What are the hours and limits?

Clarify the minimum booking time, the maximum hours, mileage limits, overtime rates and whether trips outside Dubai, for example to Abu Dhabi, are charged differently.

7. What is the cancellation and change policy?

Plans change with flights, weather and moods. Ask how late you can cancel without charge, whether you can reschedule and how refunds are handled. Get the policy in writing or check it on the company\'s website.

8. How can I reach the company during my trip?

Make sure you have a phone number or messaging contact that works around the clock, and that you know whom to call if the driver is late or the plans change.

Red flags

• Prices far below every other quote with no explanation.
• Pressure to pay the full amount in cash before service.
• No company name, licence or address on the website.
• Vague answers about insurance or what the vehicle is.
• No written confirmation of your booking.

A clear booking confirmation, a named contact and straightforward answers are usually the best signs of a dependable service. You can ask us anything before you decide.